NAME:
Cinthia Segura Pérez
NUA: 117494
What is
Quality Management?
Quality
management oversees supervising the processes, supplies, production, and
results of the creation of a product and service, so that it complies with the
determined quality standards. In the same way, it oversees managing resources
so that its standard remains high and consistent.
What is
the objective of Quality Management?
It allows
the optimal development of the company by presenting to the market a product
that meets the needs and desires of consumers. There are different approaches
to quality, but the goal is to have a successful product to position yourself
in the market.
In addition
to this, quality management seeks to maintain a constant standard but that can
also be increased by modifying processes, supplies, and others.
Which
are the key components of Quality management? Describe in detail each one.
- ·
Quality
planning
In this stage, results are planned are the quality standards that the
product must meet, considering the needs of consumers and the purposes of the
company.
- ·
Quality
Control
The standards that were determined in quality planning are applied so
that errors are analyzed, and it is inspected that the products have complied
with what is established both in the production process and in the result.
- ·
Quality
Assurance
This aspect focuses on analyzing that the production processes have
worked according to what is established, as well as the delivery methods to
customers to verify their effectiveness and immediately correct errors.
- ·
Quality
Improvement
The objective of the companies is continuous improvement. Once errors
have been identified and corrected, improvement methods are determined for the
future, so that excellent quality continues to be offered.
Describe
what Quality Management involves. (process)
Identify
where the company is located and where it wants to go in order to determine the
quality standards for the product or service.
What you
want to avoid are problems and deviations that directly affect the product,
since the product is the basis for generating an image for the business, so
consumer opinion cannot be ignored either.
What
does “Quality Improvement Methods” refer to? Explain in detail.
It is a
methodology that seeks excellence in the inputs and outputs during the process
of a product or service.
Through it,
the development of a good that is competitive in the market and attractive to
customers is sought. Customers are the key to determining quality since they
are the ones to be attracted to, so creativity is put into practice here
without neglecting profit.
Each
product should have its own standard, and this should improve increasingly.
What are
the Quality Management principle that the International Standard for Quality
Management adopt? Write a description of each.
The
International Standard for Quality Management is ISO 9001: 2015 and their main
principles of quality management are:
- ·
Customer
Focus
The company must identify, apply, and exceed the needs of current and
future consumers but also align with their goals.
- ·
Leadership
A direction must be determined that oversees guiding the processes and
that provides employees with the necessary tools to be able to perform their
work correctly.
- ·
Engagement
of People
To work optimally, the commitment of people is essential, so the company
must oversee developing this part, promoting its improvement and value
capacity.
- ·
Process
Approach
Leaders and employees must be clear about the objectives and importance
of their activities, since all processes are related, so everything must work
in harmony.
- ·
Improvement
Continuous improvement must be present to increase performance, so all
processes must address this issue.
- ·
Evidence-based
Decision Making
To make a decision, reliable information must be analyzed, and you will
see
- ·
Relationship
Management
The relationship of the companies should be kept growing to build good
relationships that allow optimal development.
What are
the benefits of Quality Management
- ·
Greater
efficiency
- ·
Recognition
in the market
- ·
Customer
satisfaction
- ·
Strengthening
relationships
- ·
Improvement
of production processes
- ·
Lets
apply new knowledge
- ·
Productivity
growth.
Bibliography
Barone, A. (28 de Julio de 2020). Quality Management.
Obtenido de Investopedia:
https://www.investopedia.com/terms/q/quality-management.asp
DocXelent. (8 de
Frebrero de 2018). The Four Main Components of A Quality Management System. Obtenido de DocXelent:
https://info.docxellent.com/blog/main-components-quality-management
Veeva. (SN). The
Ultimate Guide to. Obtenido de Veeva:
https://www.industries.veeva.com/ultimate-guide-to-quality-management
You took a different approach than mine when it came to the objective of QM, nonetheless I agree with it - ensuring that our orders are fulfilled to perfection is a great focus and goal to have within the theme.
ResponderBorrarYes, the quality manager is very good for be competitive in the market national and international
ResponderBorrarIt is very true that good quality management makes a company competitive both internally and externally, Since internally it helps us to reduce costs and losses, and externally it solidifies a company in a market, as well as acquires a portfolio of clients and loyalty them
ResponderBorrarI liked that you mentioned that Quality Management helps by reducing costs in the company, I didn´t considered that point.
ResponderBorrarI like your definition of quality management. Most of us didn't include the consistency, which is an important part for maintaining processes running.
ResponderBorrar